Customer Service & Sales Co-ordinator
Full Time (40 hrs p/w) or may suit Part-time/Job-share (minimum £12.71 p/h dependent on experience)
This is an exciting opportunity to join Moon Gazer Ale, working in the front line looking after our customers – which span the whole of East Anglia, with a focus on Norfolk, Suffolk and Cambridgeshire. We have a varied product portfolio from cask beer, keg beer, lager, bottles, and cans.
Located in the village of Hindringham, North Norfolk these are exciting times as we are in the process of moving to larger premises in the village which will boast a taproom, shop, and event space – so we need to build the team ready for our next stage of development. Experience in the brewing or hospitality industry desirable, though not essential, as full training will be given.
The role is fast-paced and predominantly office-based receiving and making calls to customers. The role may suit one full-time or two part-time people.
The job includes calling existing customers for orders and advising on new beers or initiatives. Our customers include pubs, restaurants, shops, and delis – with many independent small businesses like us, so usually they will be glad to hear from you!
You will be responsible for processing orders through the brewery system to ensure timely despatch and maintaining accurate and detailed customer records. Experience of database software and online ordering systems would be an advantage – but training will be provided.
Although office and sales based, the role also offers a variety of interesting roles be that, visiting existing and potential customers at their premises, hosting sampling/tasting events, assisting with marketing and social media and helping the brew team. There is also the opportunity to work at outside events and bars which we run.
We are looking for someone who has a good telephone manner, great with people, strong on admin, database and computer skills, likes working as part of small team and self-motivated. As part of a small business, you will realise just how important and linked, the role of each member is – you will be much more than just a number.
So, if you like what Moon Gazer is all about, like the ideas of joining a small but growing team with exciting prospects for the future – then we would love to hear from you.
In the first instance please email info@moongazerale.co.uk and request a Job Description then send us your CV. The closing date is 12noon on Monday 28 September.